Here are a series of frequently asked questions that are asked by our customers.


1. How can I contact PYT customer service?
You can contact our customer service on +39 02 48 11 912 from Monday to Friday, from 09:00 to 18:00.Or you can contact us online by filling out the form in the CONTACT US section.Or you can contact us on whatsapp from 09:00 to 18:00 by clicking HERE.
2. How does the warranty works?
Please consult the FAQ Warranty and Assistance page.

3. How can I make a complaint?

We hope that your PYT purchase has fully satisfied your expectations. If this is not the case and you wish to send a complaint regarding the product purchased or the PYT service received, please contact our Customer Service by writing to We will try to resolve your situation in the best possible way.


1. What kind of plug do PYT products have?

PYT products have a European plug.
2. How can I protect the product power cable?
Once the straighteners and curling irons have cooled, bend the cable in the same way it was stored in the original packaging. Avoid wrapping it around your hand or around the body of the instrument and do not use it to hang it.

3. How can I clean my plate?

Clean the styler with a damp, clean cloth to remove dirt. Read the product care section for more information.


1. What is the ideal straightener for my hair?
We at PYT want to dedicate time and 360 ° assistance to our customers. We invite you to our STORES to ask our expert sales staff directly; in case they are too far away from you, we can also help you through WHATSAPP.