1. How long does my warranty last?

The guarantee of pyt electronic products is valid only in the event of proof of the fiscal purchase: (for professional use, copy of the invoice; for private use, copy of the receipt or tax receipt). The guarantee is also valid only for products originally produced and marketed by the PYT Hair brand.

PYT products purchased by hairdressers for salon use (professional) are covered by a 1 year warranty.

Products purchased by private individuals for personal use are covered by a 2-year warranty, 5 years in the case of extension of the warranty after purchasing the aforementioned product. During this period we are required to repair or replace the failed product. If your product has defects that do not involve warranty coverage (see next p.3), the product could still be repairable: in this case you will be contacted for a repair quote and we will proceed to repair only with written consent to the same to be sent by email: info@pythaircare.com

2. How can I request an intervention of my product under warranty?

In order to request a warranty service, the product must fall within the warranty period (as specified above) and the proof of purchase must be presented as indicated in point 1. The plates are only repaired at our service center and by technicians. qualified and authorized PYT. PYT is exempt from any kind of responsibility for the operation of the plates repaired outside our service center.

For assistance with your PYT product, please contact Pyt Italy at info@pythaircare.com, attaching the relevant purchase documentation as specified in point 1 and photos of the damaged product. We also send you all the information regarding your personal data (including a telephone number for any contact).

Once we receive the information, we will contact you to ship the product to our service center.

3.Are there any limitations on the warranty?

Yes. The warranty does not cover defects deriving from bad and / or incorrect use, from external causes (for example, use of inappropriate current, shocks and falls etc.), from neglect and from improper use. The warranty also does not cover defects caused by tampering or repair and / or attempted maintenance by technicians not authorized to repair PYT products.
The warranty expires without a copy of the proof of purchase.

The warranty is also valid only for original products produced by PYT Hair. Products bearing the PYT mark but not produced in the PYT production plants are considered counterfeit and are immediately sent back to the owner with shipment at his expense and with immediate notification to the local authorities (Guardia di Finanza) and PYT's right is reserved. Italy about the protection of the PYT brand.

4. Do I have to pay the shipping costs?

The shipment of Pyt products that require assistance is paid by Pyt Italy. The customer must contact the offices by email by writing to info@pythaircare.com who will undertake to make a booking for the collection of the product which must be previously inserted in a padded envelope, together with the proof of purchase, receipt or invoice. Please send the product with the original box.
Please send a maximum of two stylers per shipment (in the case of a hairdryer please send one per shipment).
Please send the product including all the material received at the time of purchase, or the warranty will not be valid.
In the event that some parts are missing in the first shipment (for example: glove, instructions), everything can be sent later by the customer.

In the event that the product does not present factory defects, and the customer does not accept the product repair quote, the return shipment of the product will be at his expense.

5. How long do I have to wait for the return of my product?

The return of the styler requires a maximum of 14 working days. However, we know how important your styler is to you, so we are committed to returning it to you as soon as possible.

6. Can I buy spare parts for my hair straightener ?

PYT does not supply spare parts for PYT products. In any case, we guarantee an internal assistance service if you intend to send your styler for a technical check.

7. How can I pay for the repair of my hair straightener?

Payment is cash on delivery to the courier upon delivery.

8. What can I do if I want to change a product?

If you want to change your PYT product because you prefer another type of product, shipping is at your expense. We will be happy to help you with the change, for more information, contact info@pythaircare.com

9. What can I do if I have changed my mind and want to return the product?

The right of withdrawal is valid only for online purchases. If you change your mind within 14 days of purchase, having a proof of purchase, CLICK HERE for more information.